Product Onboarding Specialist

In this role, you will play a vital part in customer onboarding and product implementation, working closely with sales and support teams to maximize the value our opsCTRL customers receive. As a product and user expert, you will guide customers in leveraging the right features and ensure a seamless onboarding experience. This may include digitizing paper-based forms, supporting IOT connections, configuring facility alarms, or setting up data visualizations to support data analysis.

Product Onboarding Specialist

inCTRL Solutions, a globally recognized expert in water treatment technologies and data analytics, is searching for a onboarding specialist to join our support team. We are developing new approaches to the design and operation of water, wastewater, and biogas processes using process modeling and our own IOT-connected operations software opsCTRL.

We are a team of passionate individuals who care about solving meaningful problems and making a real difference. If you have that same level of passion, we would love to hear from you.

Responsibilities

Foster a customer-first culture by ensuring an exceptional user experience.
Help maintain and support network connections and IOT pool of devices.
Develop a deep understanding in our opsCTRL product, becoming a go-to resource for both users and colleagues seeking product guidance.
Leverage industry knowledge and experience to understand customer needs and identify opportunities to deliver value.
Collaborate with the sales team on customer calls to discuss their requirements, priorities, and goals with the software.
Provide valuable feedback to product owners based on your own insights and user requests to help enhance the software.
Offer ad-hoc support to our customers where needed.

Essential Qualifications

Proficient with Microsoft Office Suite (specifically MS Excel), MS Teams, and Office 365 programs.
Strong communication skills and the ability to build rapport and trust with customers and other team members.

Preferred Qualifications

Experience working in water or wastewater facility operations.
Experience working with SCADA Software.
Experience with PLCs or Edge devices (Teltonika, HMS, etc).
Experience interfacing with Rest APIs.
Experience working with asset management or CMMS software.
Experience in the water or wastewater industry.

Physical Requirements

Ability to work at a computer for extended periods.
Ability to occasionally travel to team meetings; some overnight travel may be required.

Why Work for inCTRL Solutions?

Supportive team environment with exciting challenges & growth potential.
Remote work.
Competitive salary and benefits.
Generous benefits package.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. You must be able to pass a criminal background check.

USA: inCTRL Solutions is an Equal Opportunity Employer. Consistent with the Americans with Disabilities Act (ADA)
it is our policy to provide reasonable accommodation when requested by a qualified applicant or employee with a
disability which does not cause undue hardship.

Canada: inCTRL is an equal opportunity employer, and we value diversity. We will provide, on request,
accommodations for disabilities to support your participation in all aspects of the recruitment process

Join our team and contribute to our success! Send your Resume to hr@inctrl.com hr@inCTRL.com